GENERAL TERMS AND CONDITIONS OF BUSINESS

for real estate brokerage services

VISOKA KLASA d.o.o. for real estate services

operating under the trade name Zagreb4U

Registered office: Hrvoja Macanovića 45, Zagreb, Croatia

OIB (Personal Identification Number): 82887410900

Registration number in the Register of Brokers: 101/2010

Applicable from: 07 July 2026

By these General Terms and Conditions of Business (hereinafter: the General Terms), VISOKA KLASA d.o.o. (hereinafter: the Broker or Zagreb4U) governs the manner of performing real estate brokerage activities, the conclusion and performance of brokerage agreements, the rights and obligations of the Broker and the Client, the manner of advertising and presenting properties, the calculation and collection of the brokerage fee, and other matters relevant to the Broker's business, all in accordance with the Real Estate Brokerage Act (Zakon o posredovanju u prometu nekretnina) and other applicable regulations of the Republic of Croatia. The General Terms form an integral part of every brokerage agreement concluded by the Broker, unless a particular matter is otherwise regulated by the agreement in a manner not contrary to mandatory regulations.

I. GENERAL PROVISIONS

Article 1. Subject of the General Terms

These General Terms govern the relationship between the Broker and the Client and other participants in the real estate brokerage process, in particular: the conclusion and duration of the brokerage agreement, the obligations and powers of the Broker and the Client, the manner of advertising and presenting properties, the organisation of viewings, the calculation and due date of the brokerage fee, the protection of personal data, the handling of complaints, and dispute resolution.

Article 2. Definitions

The following terms, as used in these General Terms, have the meanings set out below:

• Broker – VISOKA KLASA d.o.o. (Zagreb4U), a company entered in the Register of Real Estate Brokers, authorised to carry on real estate brokerage activities.

• Brokerage Agent – a natural person employed by the Broker, entered in the Register of Agents, who directly carries out brokerage activities in the name and on behalf of the Broker.

• Client – a natural or legal person who has concluded a written brokerage agreement with the Broker.

• Interested Party – any natural or legal person to whom a property has been presented, or who expresses interest in concluding a legal transaction relating to a property, and who is not itself a Client of the Broker.

• Brokerage Agreement – a written agreement by which the Client entrusts the Broker with carrying out brokerage activities for the purpose of concluding a specific legal transaction relating to a property.

• Fee Schedule – the current schedule of brokerage fee amounts and other costs of the Broker, forming an integral part of the brokerage agreement.

• Viewing Confirmation – a business record confirming that the Broker has shown a property to, or enabled the viewing of a property by, an Interested Party.

Article 3. Applicable regulations

For all matters not regulated by these General Terms or by the brokerage agreement, the provisions of the Real Estate Brokerage Act, the Civil Obligations Act, the Consumer Protection Act, the regulations governing the protection of personal data, the regulations on the prevention of money laundering and terrorist financing, and other applicable regulations of the Republic of Croatia shall apply.

Article 4. Principles of business

The Broker carries out brokerage activities lawfully, conscientiously, honestly, transparently and with the diligence of a good professional, safeguarding the Client's interests within the limits of the law and respecting the rights of all participants in the brokerage process. In its business the Broker applies the Code of Ethics referred to in Article 29 of these General Terms.

II. THE BROKER, AGENTS AND CONDITIONS FOR CARRYING ON THE ACTIVITY

Article 5. Authorisation to carry on the activity

The Broker carries on real estate brokerage activities on the basis of a decision of the competent ministry confirming that it meets the conditions for carrying on the activity, and is entered in the Register of Brokers under registration number 101/2010. Details of the Broker's entry in the Register, and of its agents' entry in the Register of Agents, are publicly available and may be verified with the competent authorities.

Article 6. Brokerage agents

Brokerage activities are carried out in the name and on behalf of the Broker exclusively by agents who have passed the prescribed professional examination and are entered in the Register of Agents. An agent may work for only one broker at any given time and may not simultaneously carry out brokerage activities for another broker. A list of the agents working for the Broker is available to the Client upon request.

Article 7. Professional liability insurance

The Broker holds a professional liability insurance policy covering damage that may be caused to a Client or a third party in the course of carrying on brokerage activities, with a sum insured no lower than the statutory minimum of EUR 100,000 per individual claim, and EUR 300,000 for all claims in a single year.

Article 8. Good repute

The Broker, together with the persons authorised to represent it and manage its business, satisfies the good repute requirement prescribed by the Real Estate Brokerage Act, on a continuing basis throughout the entire period of carrying on the activity, and not merely at the time of entry in the Register of Brokers.

III. CONCLUSION AND DURATION OF THE BROKERAGE AGREEMENT

Article 9. Conclusion of the brokerage agreement

The Broker carries out brokerage activities exclusively on the basis of a written brokerage agreement (including electronic form, where permitted by law) concluded with the Client. These General Terms and the Broker's current Fee Schedule form an integral part of every brokerage agreement and are provided or made available to the Client before the agreement is signed.

Article 10. Duration and renewal of the agreement

Unless otherwise provided in the brokerage agreement, the agreement is concluded for a period of 12 months. The agreement is automatically renewed for a further 12-month period on the same terms, unless either party gives the other written notice of termination no later than 30 days before the expiry of the agreed term, to the extent this is not contrary to mandatory regulations.

Article 11. Termination of the agreement

The brokerage agreement terminates upon expiry of the agreed term without renewal, by mutual agreement of the parties, by written notice as referred to in Article 10, upon fulfilment of the agreed purpose, or in other cases prescribed by law. Termination of the agreement does not affect rights and obligations that arose during its term, nor the agreed protection period referred to in Article 12.

Article 12. Protection period

If, within one year of the termination of the brokerage agreement, the Client concludes a legal transaction with a person to whom the Broker introduced the property, or with whom the Broker brought the Client into contact during the term of the agreement, the Broker retains the right to the brokerage fee in accordance with the law and the brokerage agreement, provided a causal link exists between the Broker's actions and the concluded transaction.

IV. ADVERTISING AND PRESENTATION OF PROPERTIES

Article 13. Condition for advertising a property

The Broker advertises and presents a property on the market solely on the basis of a brokerage agreement previously concluded with the Client who has the right of disposal over the property. The Broker does not advertise properties without a valid contractual authorisation from the Client.

Article 14. Accuracy and currency of information

Information about a property is published on the basis of the information and documentation provided by the Client and information the Broker was able to verify while acting with the diligence of a good professional. The Client is responsible for the accuracy and completeness of the information provided and must promptly notify the Broker of any change relevant to the listing. Due to technical differences between the information systems of third-party advertising platforms, minor discrepancies may appear in the display of certain data, for which the Broker is not liable provided such discrepancies are not the result of its own omission.

Article 15. Digital presentation of the property

Before arranging a physical viewing, the Broker may enable an Interested Party to view a digital presentation of the property, including photographs, videos, virtual tours, floor plans, video calls or other appropriate digital means. A digital presentation is informational in nature and does not bind either party to conclude a legal transaction.

Article 16. Viewing of the property

The Broker arranges physical viewings of a property based on its professional judgement, taking into account the Client's interests and the security of the property. If an Interested Party contacts the Broker solely to view a property already advertised by the Broker on behalf of the seller or lessor, and does not seek their own representation by the Broker, the Broker will not make the viewing conditional on the prior signing of a brokerage agreement by that Interested Party. If, however, an Interested Party requests that the Broker represent them as a buyer or tenant (in return for a corresponding fee from that side), such representation is governed by a separate brokerage agreement in accordance with Article 22.

Article 17. Viewing Confirmation

Before or after a viewing, the Broker may ask the Interested Party to sign a Viewing Confirmation, confirming that the Broker presented or enabled the viewing of the property in question to that person. The Viewing Confirmation forms part of the Broker's business records referred to in Article 28.

Article 18. Verification of identity and seriousness of interest

To protect the Client's interests and the security of the property, the Broker may, before arranging a viewing, verify the identity of the Interested Party and, where reasonable in the circumstances of the case, request further information regarding the seriousness of their interest or their intended manner of financing. The Broker collects only such data as is necessary to achieve the purpose of the brokerage, in accordance with the regulations on the protection of personal data.

V. OBLIGATIONS AND RIGHTS OF THE BROKER

Article 19. Obligations of the Broker

In performing the brokerage agreement, the Broker undertakes to:

• endeavour to find and bring the Client into contact with a person for the purpose of concluding the brokered transaction;

• inform the Client of an assessment of the market value of the property and of the customary market conditions for comparable properties;

• warn the Client of any apparent defects in the property and possible legal risks;

• review the available documentation regarding the ownership and legal status of the property;

• inform the Client of the legal, tax and other obligations arising for them from the intended transaction;

• present and advertise the property appropriately, in accordance with Article 13;

• enable viewings of the property in accordance with Articles 16 and 17;

• keep the Client's personal data and business secrets confidential in accordance with Article 26;

• inform the Client of all circumstances material to the intended transaction that are known, or ought to be known, to the Broker;

• keep business records in accordance with Article 28.

Article 20. Rights of the Broker

The Broker independently determines the manner of organising the brokerage process, including the choice of marketing channels, the manner of digital presentation of the property, the organisation of viewings and the conduct of negotiations, in accordance with the law, professional rules and the Client's interests. The Broker is entitled to a fee and to reimbursement of costs in accordance with Articles 21 to 24.

VI. OBLIGATIONS OF THE CLIENT

Article 21. Obligations of the Client

The Client undertakes to:

• provide the Broker with documents evidencing ownership of, or the right to dispose of, the property that is the subject of the agreement;

• provide truthful, complete and accurate information about the property to the best of their knowledge, and promptly notify the Broker of any change material to the brokered transaction (change of price, conclusion of a preliminary or main agreement, withdrawal of the property from the market, and similar);

• enable the Broker and Interested Parties to view the property accompanied by the Broker;

• pay the agreed brokerage fee within the period and in the manner set out in the brokerage agreement, and no later than eight (8) days from the fee becoming due, unless a shorter period is specified in the agreement;

• reimburse the Broker for costs incurred during the brokerage that exceed the customary costs covered by the fee, provided such costs have been specifically agreed in advance.

VII. BROKERAGE FEE (FEE SCHEDULE)

Article 22. General provisions on the brokerage fee

The Broker is entitled to a brokerage fee in accordance with the Real Estate Brokerage Act, the brokerage agreement and this Fee Schedule. The brokerage fee is charged exclusively to the Client who has concluded a written brokerage agreement with the Broker for the specific property; the Broker does not charge a fee to an Interested Party or the other party to the transaction unless it has concluded a separate brokerage agreement with that party.

All amounts in this Fee Schedule are stated exclusive of value added tax, which is charged in addition in accordance with applicable regulations.

Article 23. Fee for sale and purchase of a property

The unified brokerage fee for a brokered sale-and-purchase transaction is up to 6% of the agreed purchase price of the property (hereinafter: the unified fee). The unified fee represents the maximum total amount the Broker may charge in respect of a single sale-and-purchase transaction, regardless of the number of parties from whom it is charged.

If the Broker has a brokerage agreement with only one party (the seller or the buyer), the Broker charges the entire unified fee of 6% to that party, as its Client.

If the Broker acts for both parties to the same sale-and-purchase transaction, on the basis of two separate brokerage agreements concluded with each of them, the unified fee of 6% is divided between the two parties, each bearing one half, i.e. 3% of the agreed purchase price, unless a different allocation within the same 6% unified fee has been expressly agreed in the separate agreements with both parties. The total amount charged to both parties for the same property may in no case exceed 6% of the agreed purchase price.

In all cases the fee is charged exclusively to the party with whom the Broker has concluded a written brokerage agreement, in accordance with Article 22.

Article 24. Fee for lease and tenancy

The unified brokerage fee for a brokered lease or tenancy transaction is determined according to the duration of the lease/tenancy as set out in the table below, and represents the maximum total amount the Broker may charge in respect of a single brokered transaction, regardless of the number of parties from whom it is charged.

If the Broker has a brokerage agreement with only one party (the landlord/lessor or the tenant/lessee), the Broker charges the entire unified fee to that party, as its Client.

If the Broker acts for both parties on the basis of two separate brokerage agreements, the unified fee is divided between the two parties, each bearing one half, unless a different allocation within the same unified fee has been expressly agreed in the separate agreements. The total amount charged to both parties may in no case exceed the unified fee set out in the table.

Where the Broker acts for both parties on the basis of two separate brokerage agreements, the usual allocation is one half of the unified fee to each party; the total amount charged to both parties may in no case exceed the unified amount set out in the table for the relevant lease/tenancy duration.

Article 25. Due date of the fee and additional costs

The brokerage fee falls due upon conclusion of the brokered transaction, or of a preliminary agreement by which the Client undertook to conclude the brokered transaction, and is payable no later than eight (8) days from the date it falls due, unless the brokerage agreement provides that part of the fee falls due upon conclusion of the preliminary agreement and the remainder upon conclusion of the main agreement.

Costs of additional services not covered by the standard brokerage service referred to in Article 19 are charged only if agreed in writing with the Client in advance, specifying the type of service, the amount of the cost and the party bearing it. The fee does not include the costs of legal, notarial, tax, land-surveying, valuation, translation, technical or other third-party services, nor administrative charges, unless expressly agreed otherwise.

VIII. PROTECTION OF PERSONAL DATA AND BUSINESS SECRECY

Article 26. Protection of personal data and confidentiality

The Broker processes the personal data of the Client and of Interested Parties in accordance with the General Data Protection Regulation (GDPR) and applicable national regulations, solely for the purpose of performing the brokerage agreement and fulfilling statutory obligations. Information and data received by the Broker in the course of brokerage are treated as business secrets and are disclosed to third parties only where necessary for the performance of the agreement, where required by law, or with the consent of the person to whom the data relates.

IX. PREVENTION OF MONEY LAUNDERING AND TERRORIST FINANCING

Article 27. Customer due diligence measures

The Broker applies the customer identification and due diligence measures prescribed by the Anti-Money Laundering and Terrorist Financing Act. The Client and other persons involved in the brokered transaction undertake to provide the Broker with the information and documentation necessary to fulfil these statutory obligations; should they refuse to do so, the Broker may decline to conclude, or continue, the brokerage.

X. BUSINESS RECORDS

Article 28. Keeping of business records

The Broker keeps records of brokerage for every concluded brokerage agreement, containing in particular data on the property, the agreed price or rent, the amount of the brokerage fee and the party liable to pay it, and the current Fee Schedule on the basis of which the fee was agreed, signed by both the Broker and the Client. Records are also kept for agreements that did not result in a brokered transaction, to the extent prescribed by law. The business records are made available to the competent authorities upon request, for the purpose of real estate market analysis or supervision of compliance with the law.

XI. CODE OF ETHICS

Article 29. Application of the Code of Ethics

In carrying on brokerage activities, the Broker and its agents apply the Code of Ethics for Real Estate Brokers, which constitutes a mandatory standard of professional conduct. The Code of Ethics is available for inspection at the Broker's business premises and on its website.

XII. COMPLAINTS, SUPERVISION AND DISPUTE RESOLUTION

Article 30. Submission of complaints

A Client or Interested Party may submit a written complaint regarding the Broker's conduct in person at the Broker's business premises, by post, or by e-mail. The Broker will respond to the complaint within the statutory period.

Article 31. Supervision

Supervision of compliance with the Real Estate Brokerage Act and related regulations is carried out by the competent ministry and the Croatian Chamber of Economy, within the scope of their respective statutory powers.

Article 32. Dispute resolution

The parties will endeavour to resolve amicably any disputes arising from, or in connection with, the brokerage agreement. If amicable resolution is not possible, the court having subject-matter jurisdiction at the Broker's registered seat in Zagreb shall have jurisdiction, unless mandatory regulations provide for exclusive or other territorial jurisdiction.

XIII. FORCE MAJEURE

Article 33. Force majeure

The Broker is not liable for delay or inability to perform particular obligations where this results from circumstances of force majeure that it could not foresee, avoid or overcome, including natural disasters, epidemics, acts of war, acts of terrorism, prolonged failure of information systems or electronic communications, and decisions of competent authorities.

XIV. FINAL PROVISIONS

Article 34. Amendments to the General Terms

The Broker reserves the right to amend and supplement these General Terms in accordance with applicable regulations. Amendments are published on the Broker's website and apply from the date of publication, unless a different effective date is specified, and do not apply retroactively to already-concluded brokerage agreements except to the extent required by law.

Article 35. Entry into force

These General Terms of Business are adopted by the Management Board of VISOKA KLASA d.o.o. and enter into force and apply from 07 July 2026. As of the date these General Terms take effect, all previously adopted General Terms of Business of the Broker cease to apply. These General Terms are published on the Broker's website and are available for inspection at the Broker's business premises.

Article 36. Governing language

These General Terms of Business are originally drawn up in the Croatian language. For ease of understanding, the Broker may make available translations into foreign languages, including English. In the event of any inconsistency, ambiguity or difference in interpretation between the Croatian-language version and a foreign-language version, the Croatian-language version alone shall govern and prevail.